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Many times, customer service representatives like office staff and administrative assistants are overlooked in trade businesses. The field staff are given the proper tools and training, but the first people customers interact with in your business are mostly left to fend for themselves. Customer Service Representative (CSR) 360° Training Classes provide the tools your staff needs to perform the tasks to the same high standard that is expected across your company. CSR 360° is an investment into a portion of your business that can really boost your companies effectiveness and reputation within your community. The content of the CSR 360° training is a main component—but also the interactive portions and the dialog between the class members really helps to build the toolbox of your customer service representatives into something impressive. Upcoming CSR Training DatesApril 11-12, 2024The Learning Loft | 1701 SW Blvd, Kansas City, KS Click here to register for the April 11-12 class. May 2-3, 2024Online/Virtual Class Click here to register for the May 2-3 virtual class. May 29-30, 2024C&C Chimney Click here to register for the May 29-30 class in Oklahoma. July 12, 2024A complimentary, 2-Hour Online/Virtual Introduction Class. All attendees need an account to register. If you are a new user or non-member, follow the prompts for 'new user' to create an account to register. Click here to register for the July 12 virtual class.
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